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JustAddCommerce Frequently Asked Sales Questions

 

What is a shopping cart?

A shopping cart for an online business is similar to the shopping carts used at your grocery store. You add your items to the cart, you checkout, you pay, and then you take your items home. However, instead of having a cashier and “bagger” the shopping cart does it all for you.
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Why do I need a shopping cart?

There is a big difference between an order form and a shopping cart. An order form is usually just a page you might put on your web site for your customers to fill out. They would enter what they want to purchase, add their billing and shipping information, and then mail or fax the order form to your company. A shopping cart is a full order taking system that allows your customers to select a product by clicking on a “Buy” button which puts their selections into a “shopping basket”. From the shopping basket, the customer can go to a secure order checkout page on which they will enter their billing and shipping information. The order page is then submitted directly to the merchant via the Internet through a secured gateway to protect the customer’s sensitive information such as credit card numbers.
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Will JAC work if......?

One of the benefits of the JustAddCommerce demo program is that if can be done using the demo it can be done when purchased. We encourage you to play with the program and see if it will fit your needs. You cannot “break” the program or your web site by testing the program. Install it and try it today! There is no time limit or charge for the demo version. It works just like the Standard version of JAC except when test orders are submitted the numbers will be XXXX out. In fact, if you decide you want to purchase the JAC program we can activate your demo JAC Serial number as a licensed number.
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I have already designed a web site. Can I add JAC to my existing site?

Yes. JAC was designed to easily add to an existing web site. Simply open your web site up in your editor and place JAC buttons on your pages. Once you've added purchase buttons to your pages and created a checkout form, you are ready to take orders. It's that easy!
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I have used a JAC demo on my site. Do I have to change anything when I purchase the licensed version?

No. We can activate your demo JAC Serial number as a licensed number when you purchase JAC.
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Can I host JustAddCommerce on my own servers?

No. What makes JAC unique and special is that it resides on our redundant, secure transaction networks. This enables us to maintain and ensure the highest levels of security, reliability and speed possible for your ordering system. This also gives your business maximum freedom to move web hosts any where at any time.
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What requirements are needed in order to use JAC?

JustAddCommerce is a plug-in program for FrontPage® and Dreamweaver®. In order to design and make changes to JAC, one of these editors must be installed on your computer. That is the only requirement. Because the JAC shopping cart is stored on the secure JAC Networks, there are no server side requirements. JAC will work with all web hosts available today.
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Do I need to know HTML or any other programming to add JAC to my web site?

No. JAC was designed to be easy to add to your web site. All the HTML information is inserted for you. All you have to do is access the JAC Menu bar through your editor and use the plug-in components to add JAC to your site.
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Once I install JAC, how long will it take to get my store online?

Depending on the size of your site, it can take as little as 1 hour to have JAC up and running and your store online. It really is as simple as opening your designed web pages up in your editor, place your purchase buttons where you want them, enter the information in the purchase button screen, and upload your pages. You will also have to configure your shipping charges and your checkout form. This also takes little time because all the programming is done for you. All you have to do is enter the information in the fields provided.
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What happens when a customer places an order?

1. The customer chooses to purchase an item from your site by clicking a JAC purchase button.
2. The item information is then put in the JAC shopping cart.
3. If the customer would like to checkout at this point they click on the "Order Checkout" button in the Shopping cart screen. If they would like to continue shopping they click the "Continue Shopping" button.
4. Once the customer is done shopping, they will fill out the checkout form information.
5. The customer will then precede with the checkout process to confirm and submit the order.
6. The customer and yourself will receive a confirmation email that the order has been placed.
7. The customer's order is then placed in what we call your JAC account. This account is fully secure because it is located on the secure JAC Transaction Networks. It is here that you will retrieve your orders with a protected password.
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How secure is the JustAddCommerce Program?

Security has always been the #1 priority for Rich Media Technologies, Inc. The unique, redundant JAC Transactions Networks are protected by the highest levels of encryption possible with the best firewall protection available in secured facilities within the United States, with access limited to key personnel. Most shopping carts reside on ISPs where access may be available to numerous people because of the hosting or data-basing requirements. The greater the number of people with access to your shopping cart, the greater the possibility of a breach of security. The JAC Transaction Networks hold your orders and account information securely until you access the Network with your password to retrieve your orders. You can be assured that the information given to you by your customers will be secure. Our engineers have also included four different levels of security within the JAC program that you can choose from to protect your shopping cart information.Click for more information.

In the five years that JAC has been on the market and used by thousands of merchants worldwide, there has never been a breach of security or loss of protected information.
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What is the difference between the Standard and Real Time versions of JustAddCommerce?

Both versions of JAC work the same as far as how the shopping cart works. The only difference is how the submitted orders are processed. With the Standard version you manually process the orders at your business location using a merchant account of your choice. The Real-time version processes the orders automatically for you so you do not have to worry about collecting the funds. The Real-time version requires that you have an approved Merchant Processing account through either Nova Corporation or Authorize.Net. You may begin with the Standard Version and upgrade to the Real Time Version at a later time with the changes to enable Real Time done by us — you will not have to change your purchase buttons and may or may not have to update your checkout form. Click for more information regarding the required Merchant Processing account.
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Do I have to have my own SSL Certificate?

One of the great things about JAC that sets us apart from other carts on the market, is that the SSL Certificate is included with the JAC Service. Because JAC is stored on the secure JAC Transaction Networks, the certificate is a part of your JAC service package. That equals a $300+ savings for you per year!
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Can I use one copy of JAC for multiple web sites?

Because of the way JAC sets up global options and merchant accounts, the only way you can use one copy of JustAddCommerce for more than one web site would be in a mall situation where all the stores would share the EXACT same Order Checkout page and form, including the same taxes, shipping, etc.

We do offer a multi-user/reseller discount program if you will require more than one copy of JAC. The program is simple, after you have purchased your first copy of JAC at the full price (either JAC Standard or JAC Real-time), you may then register on our web site for a Reseller's number which will allow you to purchase additional copies at a discount.
Click for more information.

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I am having a web designer build my site for me. Do I need to have JAC installed on my computer in order to access my orders and account information?

No. As long as you have Internet connectivity, you can access your JAC account by using either a "Retrieve Orders" button built for you by your web designer or by accessing the link to the JustAddCommerce Web Administration.
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If I change my web host, will my shopping cart still work?

Yes. Because JAC is compatible with all browsers and servers, you can move your site at any time. There are no server-side requirements for your web host.
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Why do I pay the Yearly Renewal Fee?

The JAC Yearly Renewal Fee of $329, which begins the second year you own JAC, covers the cost of the SSL security licenses for your JAC Service, provides space on our redundant JAC Transaction networks for your order traffic (12,000 orders per year), gives you free email technical support, and includes specific updates with added features and improvements to JAC.
Click for more information.

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Can I accept Purchase Orders with JAC?

Yes, with the JAC Standard version. You can customize your checkout form to add Purchase Orders as a method of payment. The payment field can be changed to accept whatever form of payment you would like to take (checks and money orders only, specific credit cards, purchase orders, etc.)
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What types of businesses can use JAC?

JAC is the ideal shopping cart solution for all types of businesses. From small home-based businesses to larger brick-and-mortar companies who want to expand to the Internet. JAC is also used by charities, professional associations, organizations and schools for everything from selling learning materials, to tickets to events, to accepting donations, signing up members and accepting dues payments. JAC is ideal for any person or organization who wants to take secured information over the Internet 24 hours a day. 
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Call our Sales Department at 1-866-343-4206 (M-F, 9:30 a.m. - 6:00 p.m. EST) for more information.


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