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JustAddPromotion Support

How does JustAddPromotion Work?

JustAddPromotion is a great tool to help generate business for your company. Sending out a promotion about new products is an easy way to get people to your web site or your brick and mortar store—not only to purchase products, but to give your customer's exposure to special products you carry, sales, and company updates. JustAddPromotion is a program that helps manage your email lists and promotions for you. When you send the promotion from the JustAddPromotion program, it sends the information to your email hosting company's email server. Each email is sent one by one to the email server as a SMTP client. It is then up to the email client to send out the emails for you.

Important Note: Disable your Norton Email Scanning Sending Feature when using JustAddPromotion.

If you have Norton installed on your machine, it is important to turn off the Email Scanning feature before sending out your promotions. It takes a lot of time for Norton to scan each outgoing promotion which can cause JustAddPromotion to time out. The information being sent from JustAddPromotion is going through a proprietary Network, therefore it is virus free. You will not have to worry about sending emails without the Email Scanning feature enabled. Once you have completed sending your promotions, you can then enable the Norton Email Scanning feature.

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I cannot find a place to enter my password in JustAddPromotion.

JustAddPromotion does not authenticate or support passwords because it is not directly sending the emails to your customers. Your email client sends out the outgoing emails.

My Emails are being rejected when using JustAddPromotion.

JustAddPromotion uses Standard Mail Protocol (SMTP). JustAddPromotion only contacts your email client to send the emails. If emails are being rejected, there might be a DNS problem on your email client's end. There may also be a problem with the way that you've set up JustAddPromotion. JustAddPromotion uses the email server settings information that you've entered in the "Set Up" section of the program. Check to make sure that you have entered the correct settings in the "Set Up" area. You will need to get this information from your ISP or from the Set Up section of your email program.

The Remove Name from List option.

The Remove Name from List option will only appear within a promotion if the promotion is written in HTML. If you are sending out a Text Only promotion, this link will not appear.

Windows 2000 and JustAddPromotion

You must be logged in as the Administrator on your machine to install JustAddPromotion and use JustAddPromotion when using Windows 2000.

Including JAC Purchase buttons in a Promotion

If you use JustAddCommerce for your web site, you can easily include JAC purchase buttons from your site within the JustAddPromotion email you send to your existing customers. The JAC Purchase button takes your customers immediately to your JAC Shopping cart allowing your customer to easily purchase the item(s) you are promoting. Please note: The "Don't Jump to Shopping Cart" feature cannot be used with the purchase buttons within the promotion. The button must go directly to the Shopping Cart in order to work properly. You will also want to make sure that the Security Setting in your JAC Account is set to the default "Standard" Setting.


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JAC Knowledge Support Base

  • Common Issues for JAC support.
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JAC Technical Support Hours:

  • 9:30 a.m. to 6 p.m. (Eastern)
  • Monday through Friday
  • Closed holidays and weekends

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