Q: How do I add my licensed JAC Serial Number to the JustAddCommerce program?

A: Once you have installed JustAddCommerce successfully on your computer you will need to launch the program in your editor. The first time you start JustAddCommerce by activating any of the JustAddCommerce functions, you will see the JustAddCommerce License Manager. Even though you are a new user, you will want to select the Existing User or Add Previous License option from the pull down menu. This will activate the JustAddCommerce Serial Number field allowing you to enter the Serial number given to you at the time of purchase. You may also add the licensed JAC Serial number to the program by accessing the JAC License Manager via the JAC Administration button within the JAC program. Please note: If you do not manually enter the JAC Serial number that was given to you at the time of purchase, a Demo number will be automatically installed in your JAC program. A Demo Serial number and a Registered Serial number cannot be on the same web site, as the orders will not go into the correct (Registered) account.

Q: Can I manage more than one copy of JAC on my computer?

A: Yes. JAC has a license manager tool that allows you to easily switch between the licenses you want to work on. You simply open the License Manager within the JAC Administration section of the JAC Menu Bar, click on the license you want to work with, set it as your current copy and you are ready to work!

Q: I just renewed my JAC account but the account is still locked. How long does it take to unlock the account?

A: A sales associate must manually process your renewal order because the renewal process is not done in real time. When we've completed processing your renewal, an email confirmation will be sent to you from our sales department. Renewals are processed during our regular business hours (Monday - Friday 9:00am - 5:30pm MT) and will be completed within 1-3 hours after you've submitted your renewal.

Q: Can I accept International orders?

A: Yes. When creating the checkout form for JAC, there is an "Accept International Orders" feature that you can enable to add a drop down country list to the checkout form. This allows customers from all over the world to shop from your site.

Q: I am about to change host (ISP) companies. How will this affect my JAC Shopping cart?

A: Because JAC is stored on our secure Transaction Networks, moving host companies does not affect the way that your cart works. Once you upload your web pages to your new host, you will be able to continue taking orders as before. There are no server side requirements or limitations on ISP companies.

Q: Do I have to re-create my buttons to edit Purchase button information?

A: No. With JAC, editing is as simple as opening up your pages with buttons on them in either FrontPage or Dreamweaver and then double clicking on the purchase button. Doing this will launch the JAC Purchase button screen where you are able to edit your information. You can even copy and paste purchase buttons to different pages without worrying about HTML. All you have to do is click on the button, copy and then paste it where you would like the new button to be located.

Q: Do I get emailed when an order is placed?

A: Yes. Once you've setup your email settings in the JAC General Account settings area, you and your customer will get notified when an order is placed. The email will show the items ordered as well as the customer information without the complete credit card number. Passing credit card information via email is not secure, therefore, only the last 4 digits of the credit card number will appear in the email.

Q: I just got notified of an order but cannot fill it because the credit card number does not show. How do I fill my order?

A: The email notification that you receive is for your convenience and does not include the complete credit card number for security purposes. Once you receive the order email notification, you will need to retrieve the order that is stored securely within your JAC Account on our Transaction Networks. Your account is accessed by either launching JAC within your editor and using your password, or by using a Retrieve Orders button you have created and saved in a file on your computer desktop or uploaded on a hidden page on your web site that only you can access via the Internet. Once the order is viewed within your account, you can process the credit card number (if using the Standard version) or it will have been processed for you (if using the Real Time version) and you can fill the order and ship it to your customer.

Q: I am going on vacation and will be away from my computer. I need the ability to retrieve my orders from other computers. How do I do this?

A: As long as you will have Internet connectivity, you are able to access your JAC Account. You can either access your account using the direct link to the JAC Networks which grants access using your JAC Serial Number and your password, or you may build a Retrieve Orders button and upload it to a hidden page on your web site that only you can access via the Internet.

Q: I use the JAC Real Time version and have been approved for a Merchant account. How do I know that an order has been processed?

A: When an order is placed using the enabled JAC Real Time version, a yellow stripe with an approval number will appear on the order. Next to the approval number, you will find information in parentheses (i.e.: AVS Match). AVS stands for Address Verification System. The information in the parentheses will state whether the billing information entered on the checkout form matches the billing information for the credit card. The AVS codes are very important and they should be used as guides in deciding whether you should ship the product or not. If the AVS does not match, we recommend calling the customer and verifying that the purchase was not fraudulent before shipping.